SukiGo practical guide
How to Assign Orders to Riders
Rider assignment works best when the dispatcher can see who is active, which branch they serve, and what work is already assigned.
Step 1
Keep rider accounts current
Use an individual rider account with the correct branch, active status, vehicle details, and cash-collection permission.
Step 2
Check availability and branch
Assign only an on-duty, eligible rider from the order branch. This protects branch isolation and prevents work from appearing in the wrong rider account.
Step 3
Assign a delivery batch
Group ready orders, confirm the stop order, and assign the batch. The rider should receive only the customer and delivery information needed for those stops.
Step 4
Review delivery history
Use recorded start, arrival, completion, failure, payment, and proof activity to resolve questions and improve future assignments.
Apply this in SukiGo
Keep the Workflow Connected
SukiGo keeps the related station records tenant-isolated and available to authorized users across merchant, customer, and rider workflows.