SukiGo practical guide
How to Manage Customer Order History
Useful customer history helps staff repeat the right order without changing what an older order originally contained.
Step 1
Create one reliable profile
Store the customer name, mobile number, type, preferred payment method, and appropriate notes without assuming phone numbers are globally unique.
Step 2
Maintain delivery addresses
Save recipient details, barangay, municipality, landmark, instructions, and map coordinates. Keep only one active default address.
Step 3
Preserve order snapshots
Historical orders should retain the customer, address, product, unit, quantity, and price recorded at the time, even when current catalogue details change.
Step 4
Use history for repeat service
Review previous orders and customer-safe status updates, then create a repeat order using the current product availability and price.
Apply this in SukiGo
Keep the Workflow Connected
SukiGo keeps the related station records tenant-isolated and available to authorized users across merchant, customer, and rider workflows.